So you took your new kicks out for a 10 mile spin and something’s not quite right. Hey, we’ve been there! Take advantage of our generous return policy so we can help you find the right gear.
You might need a few days to try things out and we want you to have the perfect shoe so returns or exchanges with receipt gladly accepted within 30 days of purchase (with a few exceptions below).
- Returns without receipt receive store credit based on the current selling price.
- Screen Printed items may not be returned.
- Track and Cross Country Spikes: Unworn spikes in their original box may be returned within 10 days of purchase only.
- Birkenstock, Salomon and On Running do not allow Plateau Runner to accept returns on worn items. We do accept returns or exchanges on items in the original (unworn) purchase condition and with the original packaging.
- Items marked “Final Sale” may not be returned or exchanged.